FoundItems

At Amexing Experience we follow an internal procedure to register and track the items found by our team while providing our services.

If you believe you left a belonging behind during a transfer, tour, experience, event or private service, you can review the available records or submit a report so our team can check the corresponding information.

Publishing a reference number or a record does not confirm ownership nor guarantee the return of the item. Every request is subject to review, validation and a reasonable match with our internal records.

If you believe you left an item behind during one of our services, please complete the form below with as much information as possible. This allows us to review our internal records and determine whether there is a match with an item located by our team.

First name*

Last name

Email address*

Phone

Date of service

Reservation number, if you have it.

Name of the passenger, guest or main client

Type of service booked

Route, experience, event or related location.

Name of the driver, guide or coordinator, if you remember it.

Item category

Detailed description of the item*

Color, brand, size, material, model or distinctive features.

Contents, if applicable.

Any additional information that may help identify the item.

Reference photograph, if you have one

To protect the security and privacy of our clients, the return of any item is subject to a validation process.

Amexing Experience may request additional information before handing over an item, particularly in the case of official documents, electronic devices, wallets, cash, jewelry, designer goods, luggage, bags or belongings containing personal information.

Validation may include

Official identification of the person making the request.
Confirmation of the related reservation or service.
A specific description of the item.
Details that have not been published.
A previous photograph of the item.
Proof of ownership, where applicable.
A description of the contents, in the case of bags, wallets, backpacks, cases or luggage.
Written confirmation from the client who holds the reservation.
Written authorization, if the item is handed to a third party.

Amexing Experience reserves the right to refuse or postpone delivery when the information provided is insufficient, does not match our internal record, or there are reasonable doubts about ownership of the item.

If our team shared a reference number with you, or you saw it in the table above, enter it here to check its status.

Date found: —
Category: —
Status: —
Held until: —

We will ask you for a few details to confirm the item is yours. This is not the report form: this item is already registered.

To confirm the item is yours we need to know how to reach you and some detail that is not published.

Full name*

Email address*

Country

Phone

Booking number, if you have it

What unpublished details confirm it is yours?*

For example: what it contains, a brand, an inscription or a distinguishing mark. This is what our team checks against its record.

For any question about a registered item or a request in progress, our team can follow up through the official Amexing Experience contact channels.

FoundItems

Validation may include

Registered items

We received your claim

We could not find that reference number

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